Return & Refund Policy
Return & Refund Policy – Kuenanm™ 💎↩️
At Kuenanm™, we want customers to shop for our jewelry goods with confidence. This policy explains how we review return requests that meet our requirements and how refunds are handled once an eligible return has been approved.
30-Day Return Window
If your delivered item does not meet your expectations, you may submit a return request within 30 days of the delivery date.
Return Eligibility
To qualify for a return, the product must be unused and kept in its original condition. When possible, please send it back with the original packaging. Each return request must include valid proof of purchase, such as an order confirmation email or transaction receipt.
Some products may not be eligible for return because of health requirements, safety regulations, or specific product restrictions.
Return Process
After your return request is reviewed and approved, our customer service team will provide detailed instructions for sending the product back.
Customers are generally responsible for return shipping costs. Kuenanm™ will cover return shipping only if the item arrives damaged, is defective, or the issue was caused by an error on our side.
Once the returned package is received, we will inspect the item and notify you of the refund decision. If approved, the refund will be issued back to the original payment method used at checkout.
Original shipping fees are usually non-refundable, except when the return is connected to a mistake made by Kuenanm™.
Contact Information 📬
Company Name: BETSY & IYA LLC
Business Address: 2408 NW Thurman St, Portland, OR 97210, USA
Phone: 503-227-5482
Email: service@kuenanm.com